We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. A MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific fieldĪt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers.Excellent verbal and written communication skills.A desire to lead as an example of the DoorDash values.Senior technical research skills including the ability to prioritize and define research questions, identify appropriate methods (both quantitative and qualitative), execute studies, and synthesize findings.Strong followership at all levels, including the ability to influence company strategy.A passion for creating an inclusive team that fosters intellectual honesty, courage, and teamwork, giving team members the space and support they need to thrive and grow.Can attract, retain, develop, and manage a talented team of researchers while inspiring them to do their best work in a changing, ambiguous, and complex environment.Experience building complex tools and enterprise products, specifically B2B and tool research are preferred, particularly with Merchant and internal employee audiences.15+ years of experience leading research including 7+ years experience building and managing research teams.We’re excited about you because you have… Contribute to fostering team cohesion and belonging within the broader Merchant teams.Be a research thought leader and advocate for all of our audiences.Get to the “lowest level of detail” by designing and executing a portfolio of impactful research studies using an advanced toolbox of quantitative and qualitative methods.
Improve Customer Support for all audiences (Customers, Merchants, Dashers).Scaling our Merchant platform with Drive, Storefront, and other B2B products.0-to-1 products like building the DoorDash Ads and Promos ecosystem.Merchant relationship/partnerships, including improving selection and monetization.The Merchant portal and management tools across web, tablet, and mobile.You and your team will work with partners like PMs, Design, Analytics, Eng, and Strategy & Operations to invent, build, scale, and optimize a wide ranging set of products, each with their own set of Design and Product Management teams: The Research team is looking for an experienced leader to build, develop, manage, and lead all aspects of Merchant, Support, and Tools Research. Your scope will be broad and your autonomy will be high. The Research team is at an exciting stage - growing, but still early enough where you will be able to shape the team culture and process from the ground up while, at the same time, guiding the company to bigger and bolder new bets. We uncover insights that inspire the development of the most innovative and delightful experiences. The Research team makes room at the table for all of our audiences - Dashers, Merchants, and Consumers - to influence product and company strategy. DoorDash believes that success begins with an amazing customer experience.
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